Excellent Service Apr 20, 2016

At this point I cannot review performance as we have not yet used the heated floor. I will say that I am impressed with the cost of this product from eComfort. We surveyed several options for purchasing the DitraHeat and eComfort was significantly less than the other options. I was concerned about delivery time and made a call to customer service with my inquiry. They were very helpful and promised a return call the next day to advise on the shipping status of my order. That call was made... more

Great Product And Great Customer Service Mar 30, 2016

Ecomfort had the best price and their customer service is great. They helped with all my install questions and what parts go with what. And best tee yet, the installation was simple. Thanks eComfort. I'll be back next time!

Unit Woks Great But Concerned About The Lack Of Warranty Sep 07, 2016

It was easy to install and start up but in reading the manual no warranty is supplied unless the system is installed by a certified installer. The house was cold and it was Saturday so no option of contracting help. Gas furnaces are inherently reliable so probably not a problem but some warning may have changed my mind of self performing.

Warmwire Heated Floor Jun 03, 2016

I installed a WarmWire heated floor in a 6'x8' coat room that had no other source of heat. It is on a concrete slab with 2 outside walls and a wall to an unheated attached garage. I glued 2 6mm thick sheets of Cerazorb synthetic cork directly on the concrete. It was super easy to lay the wire on top on the cork using the metal clip system provided. To be safe, I laid a sheet of 1/4" luan plywood on top of the wires while laying the tile. I checked the resistance in the wires at each step... more

Excellent Equipment Poor Documentation Aug 13, 2016

Would have rated this system 5 stars across the board, but the equipment manuals were poorly written. Equipment: Impressed with the quality of manufacturing, and the quietness of both outdoor and indoor units. Manuals: 1. Outdoor unit manual was acceptable, but lacked some clarity for installation options. 2. Indoor unit manual was terrible. Instructions to open the unit for installation access were incorrect. Lost several hours of time "reverse engineering" the unit to... more