Great Overall Aug 20, 2016

Love this unit! Installed in the fall, it cools well yet can put out satisfyingly uncomfortable amounts of heat when it's 20F outside and throttles down very low to match demand. Thermostat is rather unintuitive to use all its features and you have only one set of temps in auto mode, but if you don't mind switching from heat mode to cool mode yourself you can program it any way you like. The indoor blower isn't obtrusive, but louder than the high fan of many ductless minisplits, even on... more

Happy May 17, 2016

Replaced an 80k BTU unit with this one. Install was a breeze even considering the old unit was a floor mount and this one hangs on the wall. My HVAC guy showed up just as I was completing the wiring and it took him about 30 minutes to program it and run through a cycle. It's fast! I took a half-hour long shower, and by the time I'd dried, dressed and went to the utility room it was on standby........

System Reliability Oct 02, 2016

Two days after installation, the 12k unit quit working with a fan malfunction code. Efforts to contact Gree have been unsuccessful. The 9k unit continues to operate normally. Warranty/repair is a real issue.

Quality Aug 07, 2016

Have used Runtal UF series before and the quality is excellent. Now if they could sneak more BTUs per foot.

Quiet May 31, 2016

Replaced a 1993 model Goodman that only started giving problems as of late.